Because computers play such an important role in our lives, it seems as if all we do comes to a grinding halt when they are not working as they should. Although there are many reasons why these problems occur, there are some very basic actions you can take to troubleshoot the issues.

1. Check your power and Internet connection. Your problem may not be your computer – it may be a power source or Internet connectivity issue. If your computer won’t start or flickers on and off, check that it is properly connected to its power source and that the power cable has not become loose on the back of your computer. If it powers on but won’t connect to the Internet, check that your access point is on and that the Internet is working and that your computer is properly connected to it.
2. Run a comprehensive virus/malware check. Even the most secure computers sometimes fall victim to a virus or other type of malware. Run the most comprehensive scan that your virus detection software has if you are seeing a slowdown or other computer malfunction. The scan will not only identify any malware on your computer but will also remove it.
3. Check for pending updates. Computers often run slowly or unpredictably when updates are pending. Although many software applications automatically update, this is not always the case. Begin your update checks with your operating system and continue the process through to your browsers and virus scanner and security program. Make sure to run all of the updates that each program indicates are necessary. Some of these may require you to restart your machine.
4. Remove unnecessary programs. If your computer has programs installed on it that you no longer use, consider uninstalling these. This will free up storage space and help your computer work faster.
5. If all of these steps haven’t worked, reinstall your operating system. While this step may sound complicated, it’s quite simple and removes most of the sources of computer software glitches. It also removes all of your data stored in the computer so, before you start, make sure that you have backed up all of your files. Then, if you are on a Windows machine, select Settings, Update and Security, and Reset this PC. For macOS, just hold down Cmd+R at the same time as you press your Mac power button. This launches the Utilities program.

Geeks on Site offers remote support services that can likely be used to help diagnose your issues. If your computer still isn’t working properly after trying these time-saving tricks, contact the computer repair experts at Geeks on Site at (888) 799-4335.

The first thought most individuals fear when their computer needs a repair is, “how long is this going to take?” Several factors contribute to how long a repair can take. If the issue is simple and straightforward to diagnose, that can shorten the time to fix your computer. However, if the issue is more complex to diagnose or there are multiple issues, it may delay the process. On average, computer repairs can range anywhere from a few hours to 2-3 weeks – factors such as scheduling or part availability can make repairs take longer. Thankfully, there are services you can consider that can speed up the process. Below is a list of factors that can help repair times.

Services that can help reduce computer repair times

Remote Support – Average time: a few hours

Remote support is an excellent option for specific services because virtual tech support takes commuting out of the equation. Instead of driving to a local repair shop, remote support offers a convenient repair option for even the busiest individuals. The best way to save time is with a membership or subscription to a reliable tech support company like Geeks on Site. As a pioneer of remote support, Geeks on Site is fully equipped to handle several common repairs remotely, saving you time. With remote support, many common computer repairs can be handled quickly, including:

• Wi-Fi support
• Running antivirus and spyware scans
• Software installations and upgrades
• Data recovery
• Network configuration
• Security setups
• Data backups

Same-Day Scheduling In-Home or In-Business Support – Average time: within 24 hours

Another service some repair shops offer is same-day scheduling for in-home or in-business support. This service can also be beneficial when it comes to saving time as you can preschedule a technician coming to you. In addition to services available remotely, on-site services can also help with:

• Desktop and laptop repairs for PC and Mac computers
• Installing printers, cameras, scanners, and more
• Setup and configure a router
• Home entertainment setup or configuration
• Computer setup
• Training

Do not have a lot of time to wait on computer repairs? Geeks on Site’s team of experts can have a technician come to your home or business within 2 hours of calling. Contact us today at (888) 799-4335 to get started!

There are a lot of benefits to using a scanner. A scanner can scan a signed document and send it electronically, similarly to a fax machine. You can also store printed images for safe keeping by scanning them into your computer and storing them in Cloud storage or on a backup hard drive.

Before you begin scanning documents to your Mac, make sure you have installed your scanner’s most recent software on your machine. If you no longer have the disc that came with your scanner, you will want to check the manufacturer’s website for the latest driver. Ensure your scanner is connected to your computer. Some scanners are equipped with Wi-Fi capabilities, so that you do not have to plug a USB into your computer every time you need to scan something.

Place the document you wish to scan on the bed of the scanner and open Image Capture by clicking the Launchpad in the dock and/or typing Image Capture in the search box.

Depending on your scanner, you may be able to select Document Feeder rather than flatbed. Just select your preference and then choose where you want to scan your documents to, such as Desktop or a specific file. If you’re scanning multiple documents, you can select “Detect Separate Items” which will merge documents together. After you make the choices that work for you, click Scan to begin scanning.

Your scanned items will be converted to JPEG files and will be renamed incrementally to scan1.jpeg, scan2.jpeg, etc.

To setup a wireless printer, the first step is to make sure it can connect directly to the wireless network. This will allow access to print from any computer or device also connected to the network. Next, make sure the printer is within the range of the wireless router.

The process can slightly vary depending on each printer. However, most modern options have Wi-Fi capabilities. Make sure to have documented the Wi-Fi network name and password. This is needed when making the connection. For most printers, there is a built-in menu system. This system will allow an easy way to find the Wi-Fi network name to connect.

For older wireless printers, it sometimes does not have a built-in menu. This may require a computer connection via USB before setting up. After the configuration is complete, the USB can be disconnected, and the printer can move to a more desirable place.

Once the wireless printer is connected to the network, it still needs to be added to the computer. For a Windows computer, open the control panel and search for “View Devices and Printers” to add a new device. The PC will find available printers connected to the network. Select the new printer and install any drivers, if prompted.

If using a Mac, go to the Apple menu and choose “System Preferences.” Select the “Print and Scan” icon and then add a new printer. The new printer from the list should appear and will advise if any software needs installation.

To setup your printer to print from your computer, you will need to have the software associated with the brand and model of your home printer. The software that your printer came with is most likely in the form of a disc and is included with the manual, warranty, and service information in the box. Although this was included by the manufacturer, we recommend installing the driver from the manufacturer’s site because it’s usually the most updated version available. CDs become outdated rather quickly.

Some printers will automatically boot up after being plugged into your personal computer. If that is the case, once you plug your printer into your computer, the software will download automatically as long as you have an Internet connection. If you do not have this type of printer, you will need to take a few steps to start printing documents.

You will need to find the required drivers online by searching for it on the manufacturer’s website. For example, if you purchased a Canon printer, visit https://www.usa.canon.com/internet/portal/us/home/support and search for your printer’s model. A selection of up to date drivers is available for you to download. Just confirm that the driver you selected is labeled with the same make and model of your printer.

As part of this process, you may be prompted to register your printer with the manufacturer. Registering your printer lets the manufacturer know when the product was purchased so that a warranty can be triggered. If you held on to your receipt, that should suffice, however, registering your product is also beneficial in the event of a recall. Use your best judgment when deciding whether or not to register your product.

Once your driver is installed, your printer will show up under “file” in any program you select. Test that your installation was a success by selecting print.

Still having trouble setting up your printer to print from your computer? We can help! Give Geeks on Site a call at 1-888-799-4335 and we’ll walk you through the process, anytime 24/7.

A printer driver is software that your computer uses to speak to a physical printer, which may be connected to your computer or to another computer on your network. When you purchase your printer, it often comes with discs that include the software needed to complete the setup process. Drivers are locally installed, meaning on your computer.

If you have the disc that came with your printer, installation can be very simple. Once your disc is in the computer, follow the prompts on the screen to install the driver.

If you do not have the disc, you can usually locate the drivers on the manufacturer’s website. Printer drivers are often found under “downloads” or “drivers” on your printer’s manufacturer website. Download the driver and then double click to run the driver file. Follow the prompts as you move through the download process.

You will be asked to select a name for your printer and you may have to enter your Wi-Fi password in order to sync your printer to your machine via the network.

You can also plug your printer to your computer using a USB cable to have a wired connection as well.

Here are some simple step by step directions for installing a printer on your computer:

1. Click on the Start button, select Devices and then, select Printers.
2. Select Add Printer.
3. From the Add Printer dialog box, click Add a Local Printer and select Next.
4. Choose a Printer Port – You can select from a drop down of existing ports or use the recommended port setting that your computer selects for you. Click Next.
5. Add your driver. From here, you can either add the disc that came with your printer or select the driver that you downloaded from the manufacturer’s website.
6. Name your printer.
7. Click Finish.
8. Run a test print.

If you are still experiencing issues with installing a printer driver, do not hesitate to call Geeks on Site at 1-888-799-GEEK (4335) right away. We are available 24/7 through remote access or on-site help.

Connecting a scanner to a PC can vary depending on the manufacturer and model of the scanner. Even though there are many scanners to choose from on the market, the setup process can be similar. Before getting started, make sure that you have everything that is needed such as the connection cables, the power cord, and a CD with the software and device drivers (if necessary).

To begin, connect the power source to the scanner then to a standard power outlet. Some scanners can get their power from batteries or a USB cable. Next, make sure to connect the scanner to the computer. Often, it will be a USB cable.

Windows will immediately notice the device you have connected. It will start the install for the basic drivers available through this connection. Commonly, this will provide instant access to the basic functions of the scanner. Most scanners will come with a CD that includes a bundled software and a set of device drivers.

The drivers are necessary for the computer and the scanner to communicate properly. At times, the software from the CD can become outdated. Before completing the installation, double check the manufacturer’s website for the latest drivers to ensure everything is up-to-date.

There are several reasons why you may want to have a second printer attached to your computer. Maybe you have one that prints color and one that is only black and white or you have one that you like to use for high quality print work such as photo prints and one that is simply for documents. If you wish to have access to two printers from your personal or office computer, there are few steps you should take before getting started.
If you are running a Windows computer, have the drivers that came with the printer, and your printer connects via USB, you have a few simple steps to take.

Insert the disc that came with your printer into your PC. Once the disc is installed, your computer will automatically begin going through the installation process. Follow the prompts to ensure that the default settings fit your personal preferences. Make sure that you name your second printer as something that will set it apart from your other one. Also, ensure that your default printer is set to the one you prefer, or use the most. Once you have run through the prompts and everything is installed, send a test print to your second printer. If it doesn’t work, sometimes you can restart your computer to “reset” it. If this doesn’t work, start from the beginning of the driver install process.

Don’t have the software needed? Most manufacturers of modern printers keep their drivers available for free download on their website. You can usually find them under downloads or devices. In order to ensure you are downloading a safe file, make sure you only download drivers found on the manufacturer’s site and not from a third party.

Here is how to add a secondary printer without the disc:

Choose Start→Devices and Printers.
Select Add Printer.
From the Add Printer dialog box, click Add a Local Printer and select Next.
Choose a Printer Port – You can select from a dropdown of existing ports or use the recommended port setting that your computer selects for you. Click Next.
Add your driver. From here, you can either add the disc that came with your printer or select the driver that you downloaded from the manufacturer’s website.
Name your printer.
Click Finish.
Run a test print.

A cloud backup is also known as an online backup. It sends a copy of data (documents, photos, etc.) to an offsite vendor, sometimes called a cloud provider. This third-party network or proprietary keeps the information secure and available in real-time. Typically, there is a fee based on bandwidth, capacity and the number of users accessing the cloud.

Most individuals and businesses choose a cloud backup instead of a storing it locally because they do not want to risk valuable information being compromised or lost. Another reason people decide to use a cloud backup is to archive essential information that they do not need to have access to a daily basis.

For over 25 years, firewalls have been set up to secure and protect networks. We highly recommend using a firewall to protect your network from hackers, worms and viruses that try to reach your computer through the Internet.

A firewall works as a security device for networks that monitors incoming and outgoing traffic to determine what is or is not safe for the network based on predefined rules, established at the time the firewall is set up.

Firewalls can either be software or hardware that will work to screen out hackers, viruses, or worms that may try to reach a computer on your network through the Internet. Firewalls are commonly used at businesses where there are many users searching the Internet or accessing websites that may or may not be a threat to network security. As our home networks have grown to include multiple devices and computers, firewalls have become a necessary security method at home as well.

In schools and businesses, firewalls often protect the network by blocking sites that are known to spread viruses, worms, or contain inappropriate content. A network admin will usually establish what type of sites to block based on the type of content hosted there. For example, if management believes that viruses or inappropriate material can be found on Facebook or Twitter, your admin may set sites that are flagged as social media to automatically be blocked.

A firewall can be found on hardware, such as a router, or on software, within each of the machines on a network. Firewalls are easy to set up and worth the time spent setting them up properly considering they can save your network from potential damage that could cost a lot of money or time to repair.